This privacy policy explains how Lloyds Valeting ("we", "us" or "our") collects, uses and protects your personal information when you use our website or book a service with us.
1. Who we are
Lloyds Valeting is a mobile car valeting and ceramic coating business based in Swindon, Wiltshire. You can contact us by email at Lewislloyd02@gmail.com or by phone on 07516 683756.
2. Information we collect
When you make an enquiry or booking, we may collect the following information:
- Your name
- Phone number and email address
- Vehicle registration, make, model and size
- Service selected and preferred appointment date/time
- Vehicle condition and description
- Payment information processed securely through Stripe
- IP address and browser details via cookies/analytics
3. How we use your information
We use your information to:
- Process and confirm your booking
- Contact you about your appointment
- Provide the valeting or ceramic coating service
- Process payments and manage subscriptions
- Send booking reminders and follow-up communications
- Improve our website and customer experience
4. Legal basis for processing
We process your personal data on the basis of contract performance (to fulfil your booking), legitimate interests (running our business and communicating with you), and consent (where you have opted in to marketing communications).
5. How we share your information
We do not sell your personal data. We only share it with trusted third parties where necessary:
- Stripe — for secure payment processing
- Email delivery services — to send booking confirmations and business notifications
- Hosting and analytics providers — to operate and improve our website
6. Data retention
We keep your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking records are retained for up to 6 years for tax and accounting purposes.
7. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise any of these rights, please contact us at Lewislloyd02@gmail.com.
8. Cookies and tracking
Our website uses cookies and similar technologies to improve your experience and analyse site traffic. We also use the Meta Pixel to understand how visitors interact with our website. You can control cookies through your browser settings.
9. Security
We take appropriate technical and organisational measures to protect your personal data. Payment information is encrypted and processed directly by Stripe; we do not store full payment card details on our servers.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact:
Lloyds Valeting
Swindon, Wiltshire
Email: Lewislloyd02@gmail.com
Phone: 07516 683756